SHIPPING POLICY
All Just Frills NYC orders are carefully packaged and shipped with tracking.
Once your order has been accepted by the shipping carrier, Just Frills NYC is no longer responsible for the package or for delays, loss, theft, damage, or misdelivery that may occur while in transit or after delivery.
Please make sure your shipping address is correct before submitting your order. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer.
If tracking shows that a package has been delivered, but you cannot locate it, please first contact your local post office and check with household members, neighbors, and around the delivery area. For suspected theft, you may also contact your local authorities.
Important: Selecting a shipping method does not guarantee a specific delivery date. Carrier delays, weather, holidays, and other circumstances outside of Just Frills NYC’s control may affect delivery times.
Customers are responsible for monitoring their tracking information and ensuring someone is available to safely receive their package.
By submitting payment, you acknowledge and agree to this Shipping Policy.
CUSTOM ORDERS & SIZING POLICY
All Just Frills custom pieces are made-to-order specifically for your child. Because of the time, materials, and craftsmanship involved, custom orders are FINAL SALE and cannot be returned, exchanged, or refunded due to sizing.
CHOOSING YOUR SIZE
Once you select your size, you will be provided with the applicable size chart/measurements before production. Please review the measurements carefully before confirming your size. Selecting a size is the customer’s responsibility, and we strongly recommend measuring your child rather than choosing a size based solely on age. Once you confirm your size and production begins, changes to the size cannot be guaranteed.
CUSTOM MEASUREMENTS
If you provide measurements for a custom-fit piece, please ensure that all measurements are accurate. Just Frills is not responsible for fit issues resulting from inaccurate or incomplete measurements provided by the customer.
IF THE GARMENT DOES NOT FIT
If the finished garment was made according to the confirmed size or measurements but does not fit because the incorrect size was selected or inaccurate measurements were provided, the garment is not eligible for a refund or free remake. If possible, alterations or a remake may be offered at the customer’s expense.
OUR RESPONSIBILITY
If Just Frills makes an error in construction or the finished garment does not reasonably correspond to the confirmed measurements/size, please contact us within 7 days of delivery with photos and measurements of the garment. We will review the issue and, when the error is determined to be ours, work with you on an appropriate correction, alteration, or remake.
Because every piece is handmade, minor variations in construction are part of the nature of handmade clothing and are not considered defects.
PLEASE ASK BEFORE ORDERING
If you are unsure about sizing, measurements, fit, or how a particular style is intended to fit, please ask before placing your order. We are happy to help you determine which size is appropriate.
By placing a custom order, you acknowledge and agree to this sizing and custom-order policy.
CUSTOM ORDER TERMS
By submitting payment for your custom order, you acknowledge that you have reviewed and agreed to Just Frills’ custom order and sizing policy.
You understand that custom orders are final sale and that once your size has been confirmed and production begins, changes, returns, exchanges, or refunds due to an incorrectly selected size are not accepted.
You also understand that you are responsible for providing accurate measurements when requested and for confirming the size selected for your order.
If an error is made by Just Frills in the construction or sizing of the garment, please contact us within 7 days of delivery so the issue can be reviewed and resolved.
Submitting payment confirms your agreement to these terms.j
Please make sure your shipping address is correct before submitting your order. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer.